Covid-19 News and Updates

Dear Friends of the Brass Lantern Inn

We have had the great fortune to have had the opportunity to welcome guests to our Inn for more than 10 years. Of course, we could have never imagined a time like that which we are now, all working through this novel virus. Our entire team at the Brass Lantern Inn is thinking of you and we hope that wherever you are that you are safe, healthy, surrounded by the people you love, and hopefully looking to a future stay with us!

We have also been so very warmly comforted by the support and well wishes of our guests as we navigate these unprecedented challenges. The outpouring of e-mails, social media comments, and cards have been truly humbling. We will get through this with this foundation of such warm support from you, our guests/friends!

Latest News -

As of May 22nd and currently through June 15 we are permitted the State of Vermont to host guests who reside in Vermont. We know our local friends, neighbors, are also looking forward to a change of scenery and we welcome this first "soft re-opening" of our Inn. So, if you are currently residing in Vermont, or have met the 14 day quarantine requirement inside of Vermont you are permitted and very much welcome to stay with us starting on May 27th. To confirm this condition of stay you will have to call us to book a stay with us for any nights through June 14.

Currently, we are held by the VT Dept. of Health to a maximum occupancy limit of 25% of the Inn (through June 14). That equates to a total of 2 guest rooms that will be occupied at any given time. Your stay here will then be very quiet and very much a relaxing retreat.

It is understood that we will be permitted to accept guests from outside of the borders of Vermont starting on June 15. Please note, our brave little state has been very fortunate to have maintained a very safe environment for those of us who live, work and play here. Our governor has been taking a very careful, deliberate approach in consultation with medical experts within the state and his administration. We applaud his concern for the safety of us and you, and to protect our vital link to the economy of travel and tourism that then allow us to continue "living the dream!"

We have been working hard to develop new training materials, policies and procedures, and making some significant changes to how we welcome guests in this period of time. See below for highlighted procedures in response:

Reservation/Check-In Process -

  • As noted above, for this first phase for stays through June 14 you will need to call us to confirm your stay/reservation.
  • For stays from June 15 on you can book through our online reservation system or call us for additional help.
  • We will be welcoming you in facial covering/mask. We ask that you please do the same and wear a mask when inside all common areas and especially when near other guests or staff within our building. If you don't have any, we have masks for your use throughout your stay with us.

Guest and Employee Health -

  • The Vermont Department of Health is requiring that at check-in guests complete a screening/Certificate of Compliance confirming health conditions for every person in your party.
  • All staff, including the Innkeepers are screened at the beginning of each shift/day which includes a temperature check and completion of a VT Dept. of Health questionnaire.
  • Washing hands and use of hand sanitizer with a schedule of minimally hourly and as required by food handling practices will be continued and strictly enforced from policies and procedures prior to covid-19
  • Front of House Signage is provided to reinforce physical distancing practices, hand cleaning and use of personal protective equipment
  • Back of House Signage also provided for staff related to hand sanitation, uniforms, and proper use of personal protective equipment
  • Swift response and immediate reporting of any presumed cases of Covid-19 to the Vermont Department of Health

Guest Services and Cleaning Protocols -

  • Common areas are cleaned and disinfected multiple times per day with an emphasis on frequent contact with hard, non-porous surfaces
  • Guest Rooms and housekeeping services
    • Housekeeping staff will not enter guest rooms during a stay, unless specifically requested or approved by guest, or to comply with enhanced safety and cleaning protocols
    • Fresh linens will always be available and provided as requested by the guest
    • Ice buckets will be filled just prior to your arrival in a sealed plastic bag and additional ice will be provided as requested
    • Please note that some amenities and previously provided printed materials have been removed to provide a premium of eliminating risk of cross contamination
    • We are happy to assist with providing our local knowledge of the area to help you find specific interests for your stay
  • Breakfast Service
    • At the guest's request we can provide a variety of types of breakfast service and menus
      • Full Vermont Fresh Breakfast will be available in our breakfast room. Guests will be seated on a time reserved basis such that each guest room, family will be seated without any other guests in the breakfast room at that same time.
      • Weather permitting - we can also serve a full breakfast on our outside patio with table spaced for maximum separation (12' apart)
      • A continental style breakfast can be provided to your guest room with no contact protocols, timed service and delivery to a table outside your door
      • We have always provided a freshly prepared, on-time, breakfast service to our guests (no buffet style) and we look forward to maintaining this tradition with these precautions in place
    • For served breakfast, staff will be wearing face masks and gloves to deliver breakfast to our guests and those in the kitchen involved in food production will be wearing masks and gloves
    • Coffee and Tea will be served to you directly at your table
    • Minimal items will be on the tables; paper place mats, individual condiment/sugar packets, salt/pepper shakers will be replaced between each seating
  • Afternoon Tea and Cookies
    • A favorite tradition here at the Brass Lantern Inn will be continued and provided to guests with some adjustments to this service
    • Guests will need to let us know at breakfast or during check in (where time applicable) if they would like to have tea/lemonade and cookies on each day of their stay
    • A private carafe of hot water or thermos of ice cold lemonade and individually wrapped fresh, homemade cookies will be provided to the guest's room when requested. This service will be provided each afternoon of your stay between the hour 4 and 5 p.m.

Training -

  • All staff have received and been certified in Covid-19 safety and facilities protocols training following recommendations by the CDC, Vermont Department of Labor VOSHA, and the Vermont Department of Health

Physical Distancing -

  • Following CDC guidelines, guests are advised to practice physical distancing by standing/sitting at least six feet away from other guests not traveling with them
    • Fortunately, we have large, expansive indoor and outdoor common spaces to easily accommodate this need

And finally,

If you have stayed with us before you know that what makes this adventure of Innkeeping so rewarding to us is our great fortune, due in large part, to our intimately scaled lodging property, allowing us to provide a very personal experience to our guests. We are still the same Mary Anne and George that have welcomed you here before and if you are planning your first stay with us please note, your health and safety and that of ours is our primary concern. With these precautions and your understanding of caring for you in this time of transition we know we can provide you with that positively memorable experience here in Stowe as we have been doing since 2009!

Warmly,

Mary Anne and George

 

 

 

 

 

 

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